FaQs

If your shipment has been on hold longer than our recorded average, there may be several reasons for this including missing or incomplete paperwork, customs needing to contact the receiver to confirm further details, the general volume of shipments being processed through customs causing a delay, customs needing to physically inspect the shipment, or the shipment being on hold pending payment of any duty, taxes, or customs storage or handling fees. Send it monitors all shipments going through customs clearance and will keep you updated, however, if you have concerns about the amount of time your shipment has been in clearance, or you have been contacted directly by customs or our courier partner for additional information, please contact the Send it the team who will assist you further.

When goods are shipped internationally, they must go through a customs clearance process in the destination country. This process depends on factors like: -The country of origin -The value of the goods, including shipping costs -The quantity of goods Each country has its own customs rules, and the duties (or taxes) for different goods are set by local authorities. As a shipping aggregator, Send it works with various courier partners to ensure your shipments comply with these local customs laws.

Customs clearance times vary depending on the destination country and the complexity of the shipment. Delays can occur, so it’s best to allow extra time and monitor the tracking information for updates.

After completing your booking on our site, our support team will contact you to inform you of the required customs documents. You can then submit these documents via WhatsApp or email.

The customs authorities in the destination country decide if any duties and taxes apply when your parcel arrives. This decision is based on the information provided on the shipping label, customs invoice (Commercial/Proforma), and other customs paperwork. Key factors include the contents of the shipment, the origin of the goods, the declared value, and the weight of the parcel.

Customs duties are taxes that you might have to pay when goods are shipped across international borders. These duties are calculated based on the value of the goods, where they come from, and what they are. Each item is given a special code called a Harmonized System (HS) code, which helps determine how much duty you need to pay. Even if you’re receiving a gift or sending samples, customs in the destination country will check the shipment. They use the type of goods, their value, and where they came from to decide how much duty is owed. This process is part of making sure everything meets the country’s rules for importing goods.

Even if you receive a shipment as a gift, it still needs to go through an import clearance process according to the customs regulations of the destination country. Customs will assess the shipment based on the type of goods, where they come from, their value, and quantity. You will only need to pay customs duty and taxes if the value of the gift exceeds a certain limit set by local regulations.

“Depending on the value and type of goods you’re importing, you might encounter the following additional charges after customs clearance: -Customs Import Duties: A percentage of the shipment’s value and transport costs. -Import Customs Tax: A tax applied to the goods based on local regulations. -Clearance Surcharges: Fees for processing the customs clearance. -Regulatory Charges: Any additional fees required by local regulations, if applicable. ”